Thank you for shopping with Crystal Chronicles! We aim to provide you with the best shopping experience, including timely and secure delivery of your orders. Please read our shipping and delivery policy carefully to understand our procedures and timelines.

1. Shipping Locations

We currently ship across India. If you require international shipping, please contact our customer support team before placing your order.

2. Processing Time

  • All orders are processed within 1-3 business days after payment confirmation.
  • Orders placed on weekends or public holidays will be processed on the next business day.
  • Processing time may vary during high-demand periods or due to unforeseen circumstances.

3. Shipping Time & Delivery

  • Estimated delivery time within India: 5-10 business days from the date of dispatch.
  • Delivery timelines may vary based on location, courier partner delays, or external factors.
  • Once shipped, you will receive a tracking number via email/SMS to monitor your order status.

4. Shipping Charges

  • We offer free shipping on all prepaid orders above ₹999.
  • A standard shipping fee of ₹50 applies to orders below the free shipping threshold.
  • Cash on Delivery (COD) is available at an additional charge of ₹80.

5. Order Tracking

After your order is dispatched, you will receive a tracking link via email or SMS. You can track your order using the provided link. If you experience any issues with tracking, feel free to contact us.

6. Delayed or Lost Shipments

  • If your order is delayed beyond the estimated time, please contact us at contact.crystalchronicles@gmail.com for assistance.
  • In case of a lost shipment, we will investigate with our courier partner. If confirmed lost, we will issue a replacement or refund.

7. Address & Contact Details

  • Please ensure that you provide accurate shipping details to avoid delivery failures or delays.
  • In case of incorrect or incomplete address details, re-delivery charges may apply.

9. Contact Us

For any shipping-related inquiries, feel free to reach out to us:

  • Email: contact.crystalchronicles@gmail.com
  • Phone: 9351901337

We appreciate your trust in Crystal Chronicles and look forward to serving you!