Thank you for shopping with Crystal Chronicles. We value your trust and strive to provide you with the best quality products. If you are not completely satisfied with your purchase, we are here to help. Below are the details of our Refund and Return Policy.

Returns

1. Eligibility for Returns:

    • Items must be returned within 7 days of receiving the order.

    • Items should be unused, undamaged, and in their original packaging, including tags and accessories, if applicable.

    • Sale or discounted items are not eligible for return unless they are defective or damaged.

2. How to Initiate a Return:

3. Return Shipping:

  • Customers are responsible for return shipping costs unless the item received was defective or incorrect.

  • We recommend using a trackable shipping service to ensure your item reaches us safely.

Refunds

1. Refund Process:

    • Once we receive and inspect your returned item, we will notify you about the approval or rejection of your refund.

    • If approved, the refund will be processed and a credit will automatically be applied to your original method of payment within 7-10 business days.

2. Partial Refunds:

    • Items that are returned with missing packaging or accessories.

    • Items showing signs of use or damage not caused by shipping.

3. Non-Refundable Conditions:

    • Items not meeting the return eligibility criteria.

    • Shipping charges are non-refundable.

Exchanges

We only replace items if they are defective or damaged. If you need an exchange, contact us at contact.crystalchronicles@gmail.com within 7 days of receiving your order.

Damaged or Defective Items

If you receive a damaged or defective item:

  • Contact us within 48 hours of delivery at contact.crystalchronicles@gmail.com with your order details and clear pictures of the issue.

  • We will provide a replacement or refund based on the situation.

Cancellations

  • Orders can be canceled within 12 hours of placing them. After this period, the order will be processed, and cancellation will not be possible.

For any questions or concerns regarding our Refund and Return Policy, feel free to contact us at:

Email: contact.crystalchronicles@gmail.com
Phone: +91-9351901337

We are committed to ensuring a smooth and hassle-free shopping experience for you!